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Smaller Issues (totally solvable)
- For these types of issues, let us know about the problem right away
- For example, if you are paid on Tuesdays and it’s Wednesday but you haven’t been paid yet, tell us right away
- Another example could be not having a set schedule or not sticking to the schedule in the contract/agreement
- We will either politely remind your host family to take care of it or
- Help coach you in how to bring it up
- Either way: we’ll make a plan together
- If any issues like this persist, we can have a mediation session to talk about the issue
- If a mediation session doesn’t fix it, we can work out other options
- If you’re not sure if something is an issue, refer to the contract/agreement
- If it’s breaking the contract/agreement, let us know about the problem right away
- If it’s not in the contract/agreement, but you’re uncomfortable anyway, just talk to Rome Abroad’s Managing Director and we will figure it out together
Large Issues
- For these types of issues, let us know about the problem right away
- For example, any attempts of illegal activity, inappropriate behavior, or abuse
- We will get you to a safe place (see the emergency hostels list we emailed you) and get you with a new host family as soon as possible
Be open to constructive feedback
- Recognize that problems are rarely 100% the fault of one party
- Ask yourself “what could I be doing better?”
- Ask your host mom what you can do to improve and make some personal goals accordingly
Before you terminate the program
- If you decide to end your program before your intended departure date, there are some consequences
- Understand these consequences before you make a decision
- Consequences for quitting the program early are explained in your signed agreement and our Terms and Conditions which you agreed to upon applying to the program
These consequences may include
- Cancellation fees ($150 per week cancelled)
- Loss of Certificate of Completion
- Loss of future reference and letter of recommendation
- The need to provide a doctor’s note (if you are going home for health reasons)
Resources
- Rome Abroad’s Terms and Conditions
- Your individual agreement (check your email or request another copy if you can’t find it)
- Rome Abroad’s Cancellation Form