Issues

Smaller Issues (totally solvable)

For these types of issues, let us know about the problem right away
For example, if you are paid on Tuesdays and it’s Wednesday but you haven’t been paid yet, tell us right away
Another example could be not having a set schedule or not sticking to the schedule in the contract/agreement
We will either politely remind your host family to take care of it or
Help coach you in how to bring it up
Either way: we’ll make a plan together
If any issues like this persist, we can have a mediation session to talk about the issue
If a mediation session doesn’t fix it, we can work out other options
If you’re not sure if something is an issue, refer to the contract/agreement
If it’s breaking the contract/agreement, let us know about the problem right away
If it’s not in the contract/agreement, but you’re uncomfortable anyway, just talk to Rome Abroad’s Managing Director and we will figure it out together

For these types of issues, let us know about the problem right away
For example, any attempts of illegal activity, inappropriate behavior, or abuse
We will get you to a safe place (see the emergency hostels list we emailed you) and get you with a new host family as soon as possible

Recognize that problems are rarely 100% the fault of one party
Ask yourself “what could I be doing better?”
Ask your host mom what you can do to improve and make some personal goals accordingly

If you decide to end your program before your intended departure date, there are some consequences
Understand these consequences before you make a decision
Consequences for quitting the program early are explained in your signed agreement and our Terms and Conditions which you agreed to upon applying to the program

Rome Abroad’s Terms and Conditions
Your individual agreement (check your email or request another copy if you can’t find it)
Rome Abroad’s Cancellation Form